Privacy Policy

1. Who We Are

1111et is an online casino and sports betting platform operated for the benefit of adult players in Bangladesh. We provide cricket betting, live casino, slots, crash games, and other gaming products accessible through a mobile browser. All gameplay and financial transactions occur through our secure platform at 1111et.app.

For the purposes of this Policy, 1111et is the data controller responsible for your personal information. If you have any questions or concerns about how we handle your data, please contact our support team at the email address listed at the end of this document.

2. Data We Collect

1111et collects personal data in several ways — directly from you when you register or use the Service, automatically through technical means when you interact with our platform, and in some cases from third-party payment providers in connection with financial transactions.

2.1 Registration Data

When you create an account on 1111et, we collect the information you provide directly:

• Full name
• Date of birth (to verify you are 21 years of age or older)
• Email address
• Mobile phone number
• Preferred username
• Password (stored in hashed form — never in plain text)

2.2 Identity Verification Data

Before processing your first withdrawal, or when our compliance obligations require it, we may request additional identity documents including:

• Government-issued photo ID (National Identity Card, passport, or driving licence)
• Proof of ownership of the payment method used (e.g., a screenshot of your bKash or Nagad account showing your registered mobile number)
• A selfie or live photo for identity confirmation, where required

These documents are used solely for identity verification and fraud prevention purposes. They are stored securely and are not shared with third parties except where required by law or where necessary to complete the verification process through a regulated identity verification service provider.

2.3 Financial Transaction Data

When you make a deposit or request a withdrawal, we record transaction details including the payment method used (bKash, Nagad, Rocket, or Upay), the transaction reference number, the amount in Bangladeshi Taka (BDT), the date and time of the transaction, and whether the transaction was successful. We do not store full payment account credentials. Mobile money account numbers are stored in truncated form only, sufficient for transaction matching and fraud checks.

2.4 Usage and Technical Data

When you access and use the 1111et platform, we automatically collect certain technical information about your device and session. This may include your IP address, device type and model, operating system version, browser type and version, session start and end times, pages and features accessed, and game round identifiers. This data is used to maintain platform security, resolve technical issues, analyse usage patterns, and improve the overall player experience.

2.5 Communications Data

If you contact our support team by email or live chat, we retain records of that correspondence, including the content of messages and the date and time of communication. These records help us resolve disputes, improve our support quality, and fulfil our legal and compliance obligations.

2.6 Cookies and Similar Technologies

1111et uses cookies and similar local storage technologies to keep you logged in between sessions, remember your preferences, detect unusual account activity, and gather anonymised analytics data that helps us understand how players use the platform. We do not use third-party advertising cookies or behavioural tracking cookies for the purpose of serving advertisements on other websites.

3. How We Use Your Data

We use the personal data we collect only for the purposes described below. We do not process your data in ways that are incompatible with these stated purposes.

4. Legal Basis for Processing

1111et processes your personal data on the following legal bases:

• Contract performance: Processing your registration data, transaction data, and account activity data is necessary to perform the contract between you and 1111et when you use our Service.
• Legal obligation: Identity verification and transaction record-keeping are required to meet applicable anti-money laundering, age verification, and fraud prevention obligations.
• Legitimate interests: Platform security monitoring, analytics, and responsible gaming oversight are carried out on the basis of our legitimate interest in maintaining a safe, fair, and well-functioning platform, balanced against your privacy interests.
• Consent: Where we send you promotional communications or use non-essential cookies, we do so on the basis of your consent. You may withdraw consent at any time by contacting support or adjusting your browser's cookie settings.

5. How We Share Your Data

1111et does not sell, rent, or trade your personal data. We share your data only in the limited circumstances described below, and only to the minimum extent necessary for each purpose.

5.1 Payment Providers

To process deposits and withdrawals, we share transaction data with your chosen mobile money provider — bKash, Nagad, Rocket, or Upay. The data shared is limited to what is required to initiate and confirm the transaction. Each of these providers operates under its own privacy policy and is responsible for how it handles data on its own platform.

5.2 Game Providers

Casino games on 1111et are provided by third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you play a game, a session identifier and your in-game wager and result data are transmitted to the relevant game provider to render the game and record the outcome. These providers do not receive your full personal profile, payment details, or contact information.

5.3 Identity Verification Services

Where identity verification is carried out through a regulated third-party verification service, we share the minimum necessary identity documents with that provider for the sole purpose of verification. These providers are contractually bound to use the data only for that purpose and to delete it once verification is complete.

5.4 Legal and Regulatory Disclosure

We may disclose your personal data to law enforcement agencies, regulatory bodies, or courts where we are legally required to do so, where we believe disclosure is necessary to prevent fraud or crime, or where we need to protect the legal rights and interests of 1111et or other users of the platform.

5.5 Business Transfers

In the event that 1111et undergoes a merger, acquisition, or sale of all or part of its business, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and of any material change in privacy practices that results from it before the transfer takes effect.

6. Data Retention

1111et retains your personal data for as long as your account is active and for a reasonable period thereafter in order to fulfil the purposes described in this Policy. Specific retention periods are as follows:

• Account registration data: Retained for the duration of your account and for up to five years following account closure, to comply with anti-money laundering record-keeping obligations.
• Transaction records: Retained for a minimum of five years from the date of the transaction, in accordance with applicable financial record-keeping requirements.
• Identity verification documents: Retained for the period required by applicable law, typically five years from the date of verification or account closure, whichever is later.
• Support correspondence: Retained for three years from the date of the interaction, unless the correspondence relates to an unresolved dispute, in which case it is retained until the dispute is fully resolved.
• Technical and analytics data: Retained in anonymised form for up to 24 months, after which it is permanently deleted or further anonymised.

When retention periods expire, personal data is securely deleted or anonymised so that it can no longer be linked to any individual.

7. Data Security

1111et takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for all data in transit between your device and our servers
• Encrypted storage of sensitive data at rest, including identity documents and hashed passwords
• Access controls that limit internal access to personal data to only those employees who need it to perform their job responsibilities
• Regular security reviews and vulnerability assessments of our platform infrastructure
• Incident response procedures to detect, report, and address data security breaches promptly

While we take every reasonable precaution, no online security system is completely impenetrable. In the event of a data breach that is likely to affect your rights or interests, we will notify you without undue delay and take all necessary steps to contain and remedy the breach.

8. Your Rights

As a user of the 1111et platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team using the details provided at the end of this Policy.

• Right of access: You may request a copy of the personal data we hold about you at any time. We will respond to verified access requests within a reasonable timeframe.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. You may also update certain information directly through your account settings.
• Right to erasure: You may request that we delete your personal data where there is no legitimate reason for us to continue processing it. Note that certain data must be retained for legal compliance reasons even after an erasure request is received, in which case we will explain which data cannot be deleted and why.
• Right to restrict processing: You may ask us to suspend processing of your data in certain circumstances, for example while you contest its accuracy or while we assess an objection you have raised.
• Right to object: Where we rely on our legitimate interests as the legal basis for processing, you have the right to object to that processing. We will assess your objection and cease the processing unless we have compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where we have asked for your consent to process data (for example, for promotional communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

9. Children and Minors

The 1111et platform is strictly for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we discover that a player has provided false information about their age and is in fact under 21, we will immediately close the account, void any open bets, and securely delete all data associated with the account, subject to any legal retention obligations that may apply.

If you believe that a minor has registered on 1111et, please contact our support team immediately so that we can investigate and take appropriate action.

10. Promotional Communications

If you have opted in to receive promotional communications from 1111et, we may contact you by email or SMS to inform you of new games, seasonal promotions (such as BPL season offers, Eid bonuses, or Pohela Boishakh specials), deposit bonus opportunities, and platform updates. You may opt out of promotional communications at any time by contacting our support team. Opting out of marketing communications does not affect your receipt of transactional or account-related communications, which are necessary for the operation of your account.

11. Third-Party Links

The 1111et platform does not contain links to third-party websites for commercial purposes. The only external data interactions are those described in Section 5 of this Policy (game providers and payment providers), which are integral to the delivery of the Service. 1111et is not responsible for the privacy practices of any third-party provider and recommends that you review each provider's privacy policy independently.

12. Changes to This Policy

1111et may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, we will update the "Last updated" date at the top of this document. Where the changes are significant, we will make reasonable efforts to notify registered players directly. Continued use of the 1111et Service following an update to this Policy constitutes your acceptance of the revised terms.

13. Contact Us

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how 1111et handles your personal information, please contact our support team. We are available 24 hours a day, 7 days a week.

Email: [email protected]

For questions about responsible gaming tools, please visit our Responsible Gaming page. For general questions about your account, visit our FAQ page.